Click the question to jump to answer.
 

1. I have not received an email invitation from Realm. Why?

2. I received an email invitation but I am having trouble activating my profile.

3. I have set up a profile but I’m still getting Realm reminders to set up an account. 
    Why?

4. Does Realm have a mobile app?

5. What about privacy?

6. Should I upload a photo to my profile? 

7. My spouse and I share an email address and don’t want to change that. Is that ok?

8. Is a married couple supposed to have two profiles?

9. I have adult children that no longer live at home showing up in my profile but it
    won’t let me delete them.

10. Does Realm replace the parish website? 

11. Can I donate to the church online? Can I see what I have given? 
 

Q: I have not received an email invitation from Realm. Why?

1. The parish office may not have an email address for you or may have an incorrect email address. Contact the parish office to verify your email address.
2. Make sure your email provider has not spammed or blocked the email
   • Check your Spam folder
   • Add notifications@onrealmmail.org to your address book/contacts list
   • Google “how to whitelist an email address” for your specific domain (i.e. Google, AOL, Yahoo, etc) and follow those instructions to whitelist the above email
   • Be sure to be use the latest version of Chrome, Firefox, Microsoft Edge and Safari (Realm will not work with Internet Explorer)
3. If you continue not to receive the invitation contact the parish office.

Q: I got an email invitation but I am having trouble activating my profile.

Initially it is best to activate your profile using a PC or laptop.  Sometimes using a mobile device such as your phone or iPad will ask for an activation code (which isn’t related to Realm) but inherent to the device you are using.  Sometimes you will be able to work around that and sometimes you will not be able to. 
 

Q: I have set up a profile but I’m still getting Realm reminders to set up an account. Why?

This happens when both spouses have the same email address included with their profiles. One spouse might have received the Realm invitation and activated an account. The other spouse will continue to get “invited” via the same email address that is associated with that profile. You can resolve this by:

1. Contacting the parish office and give a different email address for the spouse. Their profile will be updated and a new Realm invitation sent so they can activate their own profile.
2. If you just want one family account (which is perfectly fine!), contact the parish office to indicate your wishes and the Realm reminder be removed which will stop the reminder email from occurring.  If in the future, the spouse wants to set up their own profile, just notify the parish office of the new email address and an invitation will be generated.  

Q: Does Realm have a mobile app?

Yes! Download “REALM CONNECT” from the App or Google Play Store.  After activating your profile, you can do almost anything with Realm within the app itself – sign up for events, access your giving, update your profile, etc. 
 

Q: What about privacy? 

Your information is your information.

1. You have complete control over who can see your contact and personal information.
2. Contact information is never public or searchable on the Internet. Any information you elect to make visible to your church family is always protected behind a login.
3. Authorized staff will always have access to your profile information.
4. You and certain authorized staff may update your profile information. In some cases, your group leader may update your contact information if you have made it visible to group leaders.
5. For safety reasons, sharing contact and personal information for children under 18 is limited. Parents determine whether or not to display their child’s name in the church directory.
6. Children under 13 may not participate and will not be able to sign in.

• Contact Information: Name, Address, Phones, and Email.
• Personal Information: Marital Status, Family Position, Member Status, but you also have the option of sharing your birthday, gender, allergy information, and skills with people in your church.

• Everyone—Like a church directory listing, everyone in our church will be able to see whatever profile information is marked as visible to everyone.
• My Groups + Group Leaders + Church Staff—This seeng means information will only be shared with the people you are involved with at church. This is the default setting.
• Group Leaders + Church Staff—You would use this setting if you wanted to keep some profile information hidden from anyone who is not a group leader or on staff.
• Church Staff Only—This seeng effectively removes you from the church directory. Your information will only be available to authorized church staff.**
• Custom Privacy—Choose different privacy levels for specific contact fields and personal information. You can do this in two places: when you edit your profile information or when you manage your privacy settings.***

To check your privacy settings, click on the arrow next to your name in the upper right corner of your screen (or "More" in the app). Then click "Manage Privacy." If you prefer to keep certain information private, you can choose one of the other options. 

To comply with Safe and Sacred, privacy settings for children under 18 years of age are set to "Only the church staff." Parents, please do not change these settings for your children.

Q: Should I upload a photo to my profile? 

Yes, please! With a church our size it is helpful to connect names and faces. Headshots are the best. To upload a photo from yoru computer, click on the circle containing your initials.
 

Q: My spouse and I share an email address and don’t want to change that. Is that ok?

Yes! You can certainly set up one Realm account for your family.  You can share that login information with your spouse in case they ever need to access the family account. 
 

Q: Is a married couple supposed to have two profiles?

Yes they can. Although each spouse can activate “separate” profiles the family & giving still remains connected between the two profiles.

With separate profiles, each spouse can determine how they wish to receive notifications when something is posted on Realm or what they would like shared with the parish community (i.e. phone number, email, etc).  In addition, spouses might belong to different parish ministries and only want to be notified when something gets posted in the group they are active in. 
 

Q: I have adult children that no longer live at home showing up in my profile but it won’t let me delete them.

You can modify/edit some personal information on your profile but you can’t delete anything. To deactivate those family members that no longer live at home, please contact the parish office to update your family profile. 
 

Q: Does Realm replace the parish website? 

No. The parish website is the parish's public and welcoming online presence. The website will continue to provide key information about parish ministries and events.
 

Q: Can I donate to the church online? Can I see what I have given? 

The parish uses Online Giving through Our Sunday Visitor does not have plans to change at this time. You can, however, see your giving history and downnload statements by loggin in to Realm.